Support
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Why was my account banned?
We work hard to ensure Matrix Clone supports every possible app, but each app's developer sets their own policies regarding the use of more than one account per device. Using Matrix Clone to clone ...
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How do I manage, change, or cancel my VIP?
All transactions for our app are processed by Google Play. To protect your privacy, personal information, including your payment details, is never seen or saved by us. Below is some information abo...
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Why don't my cloned apps show notifications?
There are two possibilities for why you are not receiving message notifications. Notification Permissions The Matrix Clone app doesn’t have the necessary message notification permissions. When thes...
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Why does Matrix Clone require so many permissions?
In order to create clones of your favorite apps and allow you to have many accounts, the Matrix Clone app runs copies of your cloned app in separate instances of Android. Each of these separate And...
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How do I create a second account?
To create a second account, you'll be using Matrix Clone to clone that app. Once it's cloned, you can enter the app and create a whole new account for yourself! Just follow these steps: Install Ma...
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I purchased a VIP Subscription. Why don't I have access to VIP features?
If you have an active VIP Membership and aren't able to clone an unlimited number of apps, use the Secret Zone, or are seeing ads, there are a few things you can try to correct the issue: Ensure t...
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Why does Matrix Clone get detected as a virus?
Because Matrix Clone app is basically cloning your entire Android operating system to run copies of your apps, it can appear as a security risk or "malware" to some common anti-virus apps and softw...
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Does Matrix Clone support all applications?
We work hard to ensure that the Matrix Clone app supports as many applications as possible, especially ones we know are frequently used and make it difficult to have more than one account, like gam...
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Does the second account need to be started from Matrix Clone app every time?
Ideally, yes! Matrix Clone is geared towards being a convenient hub for you to access and manage all of the cloned apps you're using. However, you can create a shortcut on your home screen by long-...
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Will my second account affect my main account?
When you're used to having only one account logged in an app at a time, concern that you may impact your main account by having a second one via Matrix Clone is definitely understandable! The good ...