Support

Please read the guidelines below to ensure you get the support you need. Important Reminders: Please include a short description. Messages containing nothing, one word, or are unreadable will be c...

For almost all issues you might encounter while using Matrix Clone, these steps will fix everything for you: Force close and relaunch Matrix Clone. Make sure you fully close the app and don't just...

Google Play recently implemented a change that impacts the way Matrix Clone works. As a result, you may encounter issues loading some apps and games that were previously working without issue. To c...

We work hard to ensure Matrix Clone supports cloning as many different apps as possible! Our app allows you to clone a majority of Android apps available on the marketplace. However, we aren't able...

Cloned apps exist in an entirely separate instance of Android. This means that cloned apps which need information from the primary instance of Android on your phone such as your Contacts may not be...

Out of Sync When apps are added to Matrix Clone as a clone, the cloned apps automatically inherit the most recent update from the primary version of that app on your phone, but occasionally they be...

Missing Contacts Most apps that display your Contacts rely on the Contacts list in your phone - when you add an app to Matrix Clone as a clone it's separated into its own copy of Android, and can n...

1. To add a cloned app, tap the '+' button and choose it from the list to add it to Matrix Clone. If you're not able to find the app you're looking for in this list, make sure that app, Matrix Clo...

To Delete a cloned app Long-press the app icon inside Matrix Clone and select 'Delete App', indicated by the trash icon. This will remove the clone and the app icon. If you've added any home screen...

From time to time our support team may ask you to turn on logging for Matrix Clone as a means to help troubleshoot an issue you have encountered. This will help gather the necessary data for our te...